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Receiving complaints for the screw pump and centrifugal pump product groups |
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Decision on acceptance, goodwill or rejection of the complaint |
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Determining and forwarding the immediate measure(s) to the executing department |
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Determine the cause(s) of the complaint and develop corrective measures, involving specialist departments if necessary |
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Determining and forwarding the corrective measure(s) to the executing department |
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Informing the department causing the error to avoid repetitions |
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Creating and updating the warranty list |
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Regular discussion of justified complaints with QM |
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Communication with customers: for larger complaints, complex issues or in individual cases also on site |
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Continuous evaluation of complaints using Pareto analysis |
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Development of preventive measures referenced to the Pareto analysis carried out |
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